Name
PANEL: Voice of the Customer, How Cognitive and AI Can Transform Customer Experience
Date & Time
Tuesday, June 21, 2022, 11:35 AM - 12:05 PM
Daniel Oostdam Tobias Link Anna Medkouri
Description

The pandemic has forced many companies to think differently about how they operate. We’ll look at the example of a life science’s organization and how the operating model is drastically changing the interactions with patients and Healthcare Professionals, and how these organizations must adopt to the new normal and fundamentally change to a more digital customer interaction strategies, including channel mix, sourcing and the technology landscape. We’ll discuss how Cognitive and AI will play a pivotal role in this transformation and the overall success of the new model, and how any organization can use a similar approach to transform their customer experience.

Location Name
Victoria Suite
Full Address
Victoria Park Plaza
239 Vauxhall Bridge Road
London SW1V 1EQ
United Kingdom